Privacy Policy
Quik Platforms Limited ("Quik", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Quik website, mobile applications, and related services.
1. Information We Collect
We may collect the following types of information:
- Account Information: Your name, phone number, email address, profile information, and account login details.
- Location Information: Your location information when you use ride-hailing or location-based features, where permitted by your device settings and applicable law.
- Ride Information: Pickup location, destination, trip details, driver information, and ride history.
- Payment Information: Information necessary to process payments. Payment details may be processed by third-party payment service providers.
- Device Information: Device type, operating system, IP address, application information, and technical identifiers.
- Communications: Information you provide when contacting customer support or communicating through our services.
2. How We Use Your Information
We may use your information to:
- Provide, operate, and improve Quik services.
- Connect passengers with drivers.
- Process bookings and payments.
- Verify accounts and help protect against fraud, abuse, and unauthorized activity.
- Provide customer support.
- Send service-related notifications and communications.
- Improve safety, security, and reliability.
- Comply with applicable legal and regulatory requirements.
3. Location Information
Quik may use location information to provide services such as ride booking, pickup coordination, navigation, trip tracking, safety features, and service improvement. You may control location permissions through your device settings, but disabling location services may affect certain features of the platform.
4. Sharing of Information
We may share information when reasonably necessary to operate our services, including with drivers, passengers, payment processors, technology service providers, customer support providers, and other service providers who assist us in operating Quik.
We may also disclose information where required by law, legal process, court order, or to protect the rights, safety, and security of Quik, our users, drivers, or the public.
5. Payments
Payments may be processed through third-party payment service providers. Quik may not directly store complete payment card details where payment processing is handled by such providers. You should review the privacy policies of the relevant payment service provider for more information about how payment information is handled.
6. Data Security
We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
8. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain information. Some information may need to be retained where required by law or for legitimate business purposes.
9. Children's Privacy
Quik services are not intended for children who are not legally permitted to use transportation or related services. We do not knowingly collect personal information from children in violation of applicable law.
10. Third-Party Services
Our services may contain links to or integrate with third-party services. We are not responsible for the privacy practices of third-party websites, applications, or services. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we may update the "Last Updated" date above. Your continued use of our services after changes become effective means that you acknowledge the updated Privacy Policy.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact Quik Platforms Limited through the official Quik website:
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